Quick Answers to Your Questions

At ATON Electric Bikes, we strive to make your experience seamless. Below, you’ll find answers to common queries about delivery, warranties, product care, and more. If your question isn’t covered here, contact our friendly team for personalized support!
Delivery & Shipping
How long does it take to receive my order?

Enjoy FREE Next Day Delivery on all e-bikes and scooters (dispatched within 1 business day, subject to courier cut-offs).

Where do you deliver?

We deliver anywhere in the UK within 1-2 business days. International delivery is unavailable at this time.

Warranty & Repairs
How does your warranty work?

All purchases include a 1-year in-house warranty starting from delivery. Repairs are handled by our London shop and repair center.

Product Specifications & Safety
Is there a weight limit for riders?

Yes. Exceeding the specified limit risks safety, voids the warranty, and accelerates wear. Check your model’s guidelines.

Are batteries included?

Yes! All e-bikes and scooters come with batteries. Extras are available upon request.

Battery Care & Usage
How can I prolong the battery life?

Keep your Lith-Ion Battery charged above 80% for optimal longevity.

Setup & Assembly
Does my Electric Scooter require assembly?

No! Scooters arrive fully assembled. Minimal screw installation may be needed, with tools and a guide included.

Payment & Financing Options
Do you offer Buy Now Pay Later or Finance?

Yes! Choose 0% interest plans via Klarna/PayPal Credit at checkout.

What if I’m rejected by Klarna/PayPal?

Applications are assessed by Klarna/PayPal. Ensure your billing/shipping addresses match to avoid issues.